Othmar Müller von Blumencron
Who We Are
VIPdesk Connect (“VIPdesk”) is a pioneer in providing high-touch customer care services to discriminating, brand-conscious companies leveraging a distributed work-at-home customer service team. Leveraging over 20 years of experience, VIPdesk Connect offers contact center solutions such as outsourced customer care services via phone, email, chat, text and social media channels. VIPdesk has a history of providing outsourced customer service for leaders in luxury retail, consumer and financial services, automotive and streaming media industries. Today the company leverages an innovative work-at-home model which allows Customer Service Representatives (employees called Brand Ambassadors) to work from their home offices. VIPdesk is headquartered in Alexandria, (VA) and operates a nationally dispersed virtual workforce of 500+ employees located in 42 States. VIPdesk hires top talent and passionate Brand Ambassadors (Customer Service Professionals) dedicated to each brand to handle customer service inquiries, purchases, information, etc. Today, most client programs have a dedicated team of Brand Ambassadors who were recruited to maximize the customer experience for each program. To provide the best possible experience in an omni-channel environment, VIPdesk leverages a strong cutting-edge technical infrastructure with the tools and resources to (i) answer, track and analyze every contact (call, chat, email, text and social), (ii) track pertinent contact patterns, (iii) record calls for quality control effectively capturing the voice of customers and (iv) provide new outlets for expanding our clients’ businesses.